RETURN & REFUND POLICY

PLEASE READ THIS POLICY CAREFULLY BEFORE PLACING YOUR ORDER.

Thank you for shopping at surplusdekho.com. We aim to provide our customers with genuine and properly described products. Due to the nature of our inventory, MOST SALES ARE FINAL and returns/exchanges are generally not accepted.

🚨 IMPORTANT – OPEN-BOX VIDEO IS MANDATORY 🚨

ALWAYS RECORD A CONTINUOUS UNBOXING VIDEO WHILE OPENING YOUR PARCEL.

DO NOT THROW AWAY THE PACKAGING UNTIL YOU HAVE CHECKED THE PRODUCT.

For your protection, we strongly require you to record a clear, continuous, uncut video starting from the sealed parcel/package, showing:

- The shipping label and order details

- The condition of the parcel before opening

- The complete opening/unboxing of the parcel

- All packaging material

- The product received

- Product model/name, serial number/IMEI (where applicable)

- Any visible damage, missing item, wrong product, or mismatch

WITHOUT A PROPER UNBOXING VIDEO, A CLAIM FOR WRONG/MISSING/DAMAGED CONTENT MAY NOT BE ACCEPTED.

The unboxing video is required to help us verify any claim of wrong product, missing accessories/items, physical damage, tampering, or mismatch.

1. ALL SALES ARE FINAL

All products purchased through surplusdekho.com are sold on a NO RETURN / NO EXCHANGE BASIS, except where specifically covered under the defective-product provisions mentioned below.

Once an order has been delivered and accepted, change of mind, personal preference, colour preference, size preference, or any other reason not related to a verified product defect will not qualify for return, replacement, or refund.

2. WRONG PRODUCT / MISMATCH / MISSING ITEM / DAMAGE

If you receive:

- A wrong product

- A different model/product than ordered

- Missing components or accessories

- A product physically damaged during transit

- A parcel with signs of tampering

- A product that does not match the description/order, subject to verification

you must contact our customer support within 48 HOURS of delivery.

UNBOXING VIDEO IS REQUIRED FOR SUCH CLAIMS.

Please send the complete unboxing video along with clear photographs/videos of the issue.

Our team will review the evidence and, if the claim is approved, may provide a replacement or refund, at our discretion, depending on product availability and the nature of the issue.

3. DEFECTIVE PRODUCTS

If the product has a genuine operational/manufacturing defect, please contact us within 48 HOURS of receiving the order.

You may be required to provide:

- Complete unboxing video

- Clear photographs

- Video demonstrating the defect

- Order details

- Product serial number/IMEI, where applicable

- Any other information requested by our support team

The claim will be subject to verification and approval by our team.

OPEN BOX / RENEWED / PRE-OWNED / SURPLUS PRODUCTS

For Open Box, Renewed, Pre-Owned, Refurbished, Used, or Surplus products, returns or refunds will generally be considered only in case of a verified operational defect or a verified mismatch/wrong product, subject to the applicable product listing and verification process.

Minor cosmetic marks, scratches, packaging imperfections, signs of handling, or other characteristics disclosed in the product listing shall not be considered defects.

4. CLEARANCE & PROMOTIONAL PRODUCTS

Products purchased under:

- Clearance Sale

- Special Sale

- Promotional Offers

- Discounted/Deal Prices

- Final Sale offers

are NOT ELIGIBLE FOR RETURN OR EXCHANGE, except where required due to a verified wrong product, missing item, or genuine operational defect, subject to verification and approval.

5. CHANGE OF MIND – NO RETURN

We do not accept returns or refunds for reasons including, but not limited to:

- Customer changed their mind

- Product is no longer required

- Customer ordered the wrong product

- Product does not meet personal expectations

- Colour preference

- Size/preference-related reasons

- Compatibility issues where compatibility was not confirmed before ordering

- Minor cosmetic imperfections that were disclosed or expected for the product condition

Customers are requested to carefully check the product description, specifications, condition, compatibility and images before placing an order.

6. CLAIM TIME LIMIT

Any eligible claim must be reported to our customer support within 48 HOURS of delivery.

Claims reported after the specified period may not be accepted.

Delivery date/time recorded by the courier/logistics partner may be considered for determining the claim period.

7. REFUND

If a refund is approved after verification, it will generally be processed within 7 BUSINESS DAYS from approval.

The refund will normally be issued to the original payment method, subject to the payment gateway/banking process.

The time taken for the amount to reflect in the customer's account may vary depending on the payment provider or bank.

8. RETURN SHIPPING

Where a return is approved due to a verified wrong product, defective product, or damage attributable to us/logistics, the return-shipping arrangement will be communicated by our support team.

For any other situation where a return is exceptionally approved, the applicable shipping cost may be borne by the customer.

9. PRODUCT CONDITION & PACKAGING

For any approved return/replacement, the customer may be required to return:

- The product

- Original packaging

- Accessories

- Manuals Cables/chargers

- Warranty cards, where applicable

- Any other items received with the order

The product must be returned in the condition specified by our support team.

Any alteration, misuse, physical damage, missing accessories, tampering, or unauthorized repair after delivery may result in rejection of the claim.

🚨 CUSTOMER NOTICE – PLEASE DO NOT MISS THIS 🚨

RECORD YOUR UNBOXING VIDEO BEFORE OPENING YOUR PARCEL.

NO VIDEO = CLAIM MAY NOT BE ACCEPTED

PLEASE KEEP THE COMPLETE UNBOXING VIDEO UNTIL YOU HAVE FULLY TESTED AND VERIFIED YOUR PRODUCT.

An unboxing video protects both the customer and Surplus Dekho by providing evidence of the parcel and product condition at the time of delivery.

CUSTOMER SUPPORT

For return/refund-related queries or eligible claims, contact:

WhatsApp / Customer Support:
9211747111

Website:
surplusdekho.com

By placing an order on surplusdekho.com, the customer acknowledges that they have read, understood, and agreed to this Return & Refund Policy.

SURPLUS DEKHO RESERVES THE RIGHT TO VERIFY EACH CLAIM AND APPROVE OR REJECT A CLAIM BASED ON THE AVAILABLE EVIDENCE, PRODUCT CONDITION, ORDER DETAILS, AND APPLICABLE TERMS.

Thank you for shopping with Surplus Dekho.